Frequently Asked Questions
Branch Operations
Regal provides convenience! Purchase the full basket of products you need to install a quality security system from one supplier. From hardware to tools to electronic security products, we sell all direct installation related supplies at competitive prices!
For regular updates on our special offers or promotions, please email marketing@regalsecurity.co.za to be added to our database
Yes, we open on most Public Holidays from 8am to 12pm
Yes our branches are open between 8am - 12pm for your convenience.
Yes, demonstrations on most products sold by Regal can be arranged.
Yes, Our branches are staffed with experts equipped to provide informal training to small groups. To enjoy our formal product training, view the Regal Training Centre page
Yes, depending on the item it may need to be tested before a credit can be passed.
The item(s) in its original condition and packaging (unless faulty out of box) and your Invoice as proof of purchase.
Within 30 days of purchase
Return item(s) within 7 days of purchase
We will use your Invoice to validate the items warranty and send it in for repair.
When they are special order items.
Yes, Exchanges can be made at any of our branches.
Yes, show us proof of the price to beat in the form of a quote or proforma invoice and we will do so!
We do not refer our customers to specific installers. See the blue pin board in the sales area of each branch for Installer business cards.
Accounts
Within 24-48 hours of receipt of required documentation by Regal.
Within 3-5 working days of receipt of required documentation by Regal.
Request the new limit in a formal letter, on your company letterhead via credit.applications@regalsecurity.co.za
Send an email with your new details to credit.applications@regalsecurity.co.za
Human Resources
Visit our Careers page to view available opportunities
You can apply directly on our Careers page or send your CV to recruitment@regalsecurity.co.za
Our recruitment process aims to respond to all applicants. If, however you have not received feedback 14 days following your application, it should be regarded as unsuccessful.
Yes, you can download a copy of our certificate
Training
Go to The Regal Training Centre page on our website and book your training
Approximately 5-7 hours
Yes, you will receive a link to download a digital training manual which includes utilities, documents & software. (Valid for 30 days, but you can order a printed copy of the manual)
On achievement of 70% or more for the online exam, you will receive a certificate of attendance.
Yes, mail training.enquiries@regalsecurity.co.za or contact your nearest branch to arrange the rewrite.
Repairs
The R 100 excl. VAT charged covers costs related to the handling of units on rejected repairs quotes. Costs include transport, technician time, admin etc. If the repair quote is accepted, this R 100 excl. is deducted from the cost of repair.
Yes, provided we carry the model and brand of the unit to be repaired. Our out of warranty procedure will be follow,
Yes, with a labour charge allocated to your account.
For local repairs, within 3-5 working days from the date on which you book the unit in. If the repair is being done by a supplier, the ETAs will differ, depending on the supplier involved.
No, but we can faciliate the repair booking with Dahua.
By tracking of the serial number. In cases where there is a discrepancy, you will be asked for proof of purchase.
Yes, if the unit is returned within 7 days of purchase a straight swop can be done under the standard "Dead on Arrival" terms and conditions.
